Thank you for shopping at BulbHead.  If you're not completely satisfied with your purchase, we'll gladly provide an exchange or refund your purchase price for items returned in their original condition within 30 days after you receive them (excluding

<p id="isPasted" style="box-sizing: inherit; padding: 0px; margin: 0px; color: rgb(24, 24, 24); font-family: proxima-nova; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thank you for shopping at BulbHead. &#xA0;If you&apos;re not completely satisfied with your purchase, we&apos;ll gladly provide an exchange or refund your purchase price for items returned in their original condition within 30 days after you receive them (excluding discounts, and shipping and handling charges). &#xA0;Refunds will be made to your original form of payment.&#xA0;<p style="box-sizing: inherit; padding: 0px; margin: 0px; color: rgb(24, 24, 24); font-family: proxima-nova; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: inherit; padding: 0px; margin: 0px; color: rgb(24, 24, 24); font-family: proxima-nova; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Products returned in original condition after 30 days of your receipt will receive a merchandise credit equal to your original purchase price which will be good towards a future purchase at bulbhead.com (excluding discounts, and shipping and handling charges).&#xA0;

Our Guarantee

Pocket Hose products are designed for long-lasting use. Warranty terms vary by product and are outlined below. Our warranty does not cover damage resulting from failure to follow proper care and use guidelines provided with the product. Please note t

Pocket Hose products are designed for long-lasting use. Warranty terms vary by product and are outlined below. Our warranty does not cover damage resulting from failure to follow proper care and use guidelines provided with the product.&#xA0;<div data-message-author-role="assistant" data-message-id="7bc8df73-2113-4b59-bd59-0a646c659f3b" dir="auto">Please note that sending your product to us does not guarantee warranty coverage. Ensure that your product is covered under warranty before shipping, as we are not responsible for the shipment or any potential loss of the product.</div>Our warranty is limited to the original purchaser or, in the case of a gift, the original recipient with proof of purchase. It is non-transferable and only applies to products bought new from Pocket Hose or authorized sellers. Retail purchases must submit proof of purchase or your warranty will be considered invalid. Each warranty is subject to the disclaimers and general terms listed at the bottom of this page.To activate your warranty, please <a href="https://bit.ly/BulbheadWarranties" style=" text-decoration: none !important;">submit this form</a>. Your warranty begins when you recieve your purchase. It DOES NOT begin when you register. &#xA0;Pocket Hose will replace any damaged products covered by the warranty; however, the customer will be responsible for return shipping, processing fees, and taxes.To obtain a replacement, send the product to us. When you ship your product to us, please obtain the return tracking number and provide it to us <a href="https://www.bulbhead.com/pages/contact-us" style=" text-decoration: none !important;">here</a> including your order number or other receipt of your purchase, your shipping address, and an explanation of the damage for an immediate replacement. We advise you to purchase insurance as we are not responsible for, and this Warranty does not apply to, items lost or damaged in transit.Once delivery is confirmed, we will send the invoice to your email with the process and handling fees. If you would like to process your payment over the phone please let us know in the form&#xA0;<a href="https://www.bulbhead.com/pages/contact-us" style=" text-decoration: none !important;">here</a>.&#xA0; To save money on your shipment you may cut off one end of the nozzle that shows the logo (at your own risk)&#xA0;and send that instead of the entire hose. &#xA0; <img src="https://attachments.gorgias.help/r1WE86rb00A6J4Mv/hc/qgaXzxa3no2vDWOp/2024071614-c9550f36-cfc9-406d-a4a3-755d4f8f56eb-f2db6cae-4d7c-4745-b55e-6ee8d7bffb1c.png" style="width: 300px;" class="fr-fic fr-dib"> Return Address:&#xA0;Pocket Hose Returns Dept.&#xA0;700 Indian Springs DriveLancaster, PA 17601 <a href="https://bulbheadsupport.gorgias.help/en-US/604708-ef4c8f6e269847d4b51d577ac5895c6b" style=" text-decoration: none !important;">Pocket Hose Copper Bullet Hose 10 Year Warranty:&#xA0; &#xA0;&#xA0;</a>&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;Telebrands warrants the Pocket Hose Copper Bullet product, for a period of 10 years from the date of receipt of the product by the original consumer, against significant loss of performance resulting from normal wear and tear. &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;There will be no charge for the replacement, besides a processing fee taxes not included (see below):*This processing fee does not apply to California residents.Pocket Hose 25FT - $11.99Pocket Hose 50FT - $12.99Pocket Hose 75FT - $13.99Pocket Hose 100FT - $14.99 <a href="https://bulbheadsupport.gorgias.help/en-US/604709-e697a886336648b0972491eda02f028e" style=" text-decoration: none !important;">Pocket Hose Silver Bullet Hose Limited Lifetime Warranty:</a>Telebrands warrants the Pocket Hose Top Silver Bullet product, for Lifetime Replacements; discontinued products are honored up to 5 years from the date of receipt of the product by the original consumer, against significant loss of performance resulting from normal wear and tear.There will be no charge for the replacement, besides a processing fee taxes not included (see below):*This processing fee does not apply to California residents.Pocket Hose 25FT - $11.99Pocket Hose 50FT - $12.99Pocket Hose 75FT - $13.99Pocket Hose 100FT - $14.99 <div data-message-author-role="assistant" data-message-id="37da00c1-1dfd-4f1a-b4e0-6eef38d6e3a3" dir="auto">DISCLAIMER AND GENERAL WARRANTY TERMSEXCEPT FOR THE WARRANTIES SET FORTH ABOVE, TELEBRANDS MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO ANY PRODUCT SOLD BY IT, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.ALL WARRANTY PERIODS BEGIN ON THE DATE THAT THE PRODUCT IS RECEIVED BY THE CUSTOMER.</div>

Pocket Hose Warranty

You can contact us via contact us form Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.

You can contact us by calling Mon - Fri 7:00 AM to 12:00 AM ET, Sat - Sun 8:00 AM to 8:00 PM ET.